If you want to remove any previously installed security software, do the following BEFORE
selecting the Third-Party Security Software Detection in the
Protect Computers Wizard and installing it:
- If computers are running another
vendor's anti-virus software, ensure that its user interface is closed.
- If computers are running another
vendor's firewall or HIPS product, ensure that it is turned off or configured to
allow the Sophos installer to run.
- If you want to remove not just the
other vendor's software but also the other vendor's update tool (to prevent it
from reinstalling the software automatically), follow the steps below. If
computers have no update tool installed, you can disregard the steps below.
Note: You have to locally restart any computers from which you remove
third-party anti-virus software.
Note: HitmanPro.Alert may already be installed either as a standalone product or from
Sophos Central. You should remove HitmanPro.Alert before applying on-premise
management from Sophos Enterprise Console.
If computers have another vendor's update tool installed and you wish to remove the update
tool, you will need to modify the configuration file before selecting the
Third-Party Security Software Detection option in the
Protect Computers Wizard.
Note: If computers are running another vendor's firewall or HIPS product, you may need to leave
that vendor's update tool intact. See that vendor's documentation for clarification.
To modify the configuration file: