|Modules / SafeGuard Full Disk Encryption|
For recovery, SafeGuard Enterprise offers different options that are tailored to different scenarios:
Logon recovery with Local Self Help
Local Self Help enables users who have forgotten their password to log on to their computers without the assistance of a helpdesk. Even in situations where neither telephone nor network connections are available (for example aboard an aircraft), users can regain access to their computers. To log on, they answer a predefined number of questions in the SafeGuard Power-on Authentication.
Local Self Help reduces the number of calls concerning logon recovery, thus freeing the helpdesk staff from routine tasks and allowing them to concentrate on more complex support requests.
For further information, see Recovery with Local Self Help.
Recovery with Challenge/Response
The Challenge/Response recovery mechanism is a secure and efficient recovery system that helps users who cannot log on to their computers or access encrypted data. During the Challenge/Response procedure, the user provides a challenge code generated on the endpoint to the helpdesk officer who in turn generates a response code that authorizes the user to perform a specific action on the computer.
With recovery with Challenge/Response, SafeGuard Enterprise offers different workflows for typical recovery scenarios requiring helpdesk assistance.
For further information, see Recovery with Challenge/Response.
System recovery for SafeGuard Full Disk Encryption
SafeGuard Enterprise offers different methods and tools for recovery from problems with crucial system components and SafeGuard Enterprise components, for example:
SafeGuard Enterprise kernel problems
Volume access problems
Windows boot problems
For further information, see System Recovery for SafeGuard Full Disk Encryption.