Recover the password at SafeGuard POA level

One of the most common scenarios is that users have forgotten their password. By default, SafeGuard Enterprise is installed with an activated SafeGuard Power-on Authentication (POA). The SafeGuard POA password for accessing the computer is the same as the Windows password.

If the user has forgotten the password at SafeGuard POA level, the SafeGuard Enterprise helpdesk officer will generate a response for Boot SGN client with user logon, but without displaying the user password. However, in this case, after entering the response code the computer will boot into the operating system. The user has to change the password at Windows level provided that the domain is accessible. The user can then log on to Windows as well as to the SafeGuard Power-on Authentication with the new password.