|Challenge/Response for SafeGuard Enterprise Clients (managed) / Recovery actions for SafeGuard Enterprise Clients|
We recommend that you use the following methods when the user has forgotten their password to avoid that the password has to be centrally reset:
Use Local Self Help.
With recovery with Local Self Help the user can have the current password displayed and may continue using this password without having to reset it and without any helpdesk assistance.
When using Challenge/Response on SafeGuard Enterprise Clients (managed):
We recommend that you avoid to reset the password in the Active Directory before the Challenge/Response procedure. Avoiding this ensures that the password remains synchronized between Windows and SafeGuard Enterprise. Make sure that the Windows helpdesk is educated accordingly.
As a SafeGuard Enterprise helpdesk officer, generate a response for Boot SGN client with user logon with the Display user password option. This is useful as the password does not have to be reset in the Active Directory. The user can continue working with the old password and change it locally afterwards.