|Recovery options / Recovery with Challenge/Response|
Select which type of recovery you want to use. The following recovery types are provided:
SafeGuard Enterprise Clients (managed)
Challenge/Response for endpoints that are centrally managed by the SafeGuard Management Center. They are listed in the Users and Computers area in the SafeGuard Management Center.
For complex recovery situations, for example when the SafeGuard POA is corrupted, access to encrypted data can easily be regained with Challenge/Response. Specific files called Virtual Clients are used in this case. This type is available for managed and unmanaged endpoints.
Sophos SafeGuard Clients (standalone)
Challenge/Response for unmanaged endpoints. They never have any connection to the SafeGuard Enterprise Server. The required recovery information is based on the key recovery file. On each endpoint this file is generated during deployment of the Sophos SafeGuard encryption software. To provide Challenge/Response in this case, the key recovery file must be accessible to the SafeGuard Enterprise helpdesk, for example on a shared network path.