Define Local Self Help settings in a policy

You define the settings for Local Self Help in a policy of the type General Settings under Logon Recovery - Local Self Help. This is where you enable the function to be used on the endpoints and define further rights and parameters.

Enabling Local Self Help

To activate Local Self Help for use on endpoints, select Yes in the Enable Local Self Help field.

After the policy has become effective on the endpoints, this setting entitles the users to use Local Self Help for logon recovery. To be able to use Local Self Help, the users now have to activate this recovery method by answering a specified number of questions from the set of questions received or by creating and answering their own questions, depending on permission.

For this purpose, the Local Self Help Wizard is available from the System Tray Icon in the Windows taskbar after the computer has received the policy and been restarted.

Configuring Local Self Help

You can set the following options for Local Self Help in a policy of the type General Settings:

  • Minimal length of answers

    Define the minimum length of the answers in characters. The default is 1.

  • Welcome text under Windows

    You can specify the individual information text to be displayed in the first dialog when the Local Self Help Wizard is launched on the endpoint. Before you specify the text here, it has to be created and registered.

  • Users can define their own questions

    There are the following possible scenarios for the definition of questions for Local Self Help:

    • As a security officer, you define the questions and distribute them to the users. The users are not permitted to define their own questions.

    • As a security officer, you define the questions and distribute them to the users. In addition, the users are permitted to define their own questions. When answering the minimum number of questions required for activating Local Self Help, the users can choose between predefined questions and their own questions or use a combination of both.
    • You entitle the users to define their own questions. The users activate Local Self Help on their computers by defining and answering their own questions.

To entitle users to define their own questions, select Yes in the Users can define their own questions field.