Check the availability of the SSL certificate on the client

The certificate must be assigned to the computer and not to the user. The certificate file must be available in the Microsoft Certificate Store under Trusted Root Certification Authorities.

  1. Log on to the endpoint as an administrator.
  2. Click Run > mmc.
  3. In the Console1 window, click the File menu and then click the Add/Remove Snap-in command.
  4. In the Add/Remove Snap-in dialog box, select Certificates in the left pane and click Add.
  5. On the Certificates snap-in page, select the Computer account option.
  6. On the Select Computer page, select Local computer: (the computer this console is running on) and click Finish.
  7. Click OK in the Add/Remove Snap-in dialog box.
  8. In the left pane, click Console Root > Certificates (Local Computer) > Trusted Root Certification Authorities > Certificates.
  9. In the right pane, check if the certificate which was created before is available in the store. If the certificate appears in the list, this step is completed. If not, do the following:
  10. Click Run > gpupdate /force.
    A Windows command box is displayed.
  11. Wait until the box has closed and perform the above steps again starting at step 1.