Export Virtual Clients

After you have created the Virtual Client you need to export it to a file. This file is always called recoverytoken.tok and must be distributed to the help desk. This file must be available in the endpoint environment to initiate a Challenge/Response session with a recovery tool (for example when the SafeGuard POA is corrupted). The user must place the Virtual Client file recoverytoken.tok in the same folder as the recovery tool so that a Challenge/Response can be supported.

  1. In the SafeGuard Management Center, click Keys and Certificates.
  2. In the left-hand navigation window, click Virtual Clients.
  3. In the action area, search for the respective Virtual Client by clicking the magnifier icon. The available Virtual Clients are displayed.
  4. Select the required entry in the action area and click Export Virtual Client in the toolbar.
  5. Select a location to store the file recoverytoken.tok and click OK. A success message is displayed.
  6. Distribute this Virtual Client file recoverytoken.tok to the respective SafeGuard Enterprise users.

Store the file in a safe place, for example on a memory stick. When a Challenge/Response is initiated, this file needs to be located in the same folder as the recovery tool.