|Recovery / Virtual Clients|
After you have created the Virtual Client you need to export it to a file. This file is always called recoverytoken.tok and must be distributed to the help desk. This file must be available in the endpoint environment to initiate a Challenge/Response session with a recovery tool (for example when the SafeGuard POA is corrupted). The user must place the Virtual Client file recoverytoken.tok in the same folder as the recovery tool so that a Challenge/Response can be supported.
Store the file in a safe place, for example on a memory stick. When a Challenge/Response is initiated, this file needs to be located in the same folder as the recovery tool.