|Recovery options / System Recovery for SafeGuard Full Disk Encryption|
This recovery type can be applied when the user cannot access the encrypted volume any more. In this case, access to the encrypted data can be regained by booting the computer from a Windows PE recovery disk customized for SafeGuard Enterprise.
The user booting from the external medium must have the right to do so. This has to be configured in the computer's BIOS.
To regain access to encrypted data on the computer, do the following:
The helpdesk may download the Windows PE recovery disk with the latest SafeGuard Enterprise filter drivers from the Sophos support site. For more information, see Sophos knowledgebase article 108805.
Access to the data stored on this partition is recovered.