Recovery key for Mac endpoints

Access to FileVault 2 encrypted SafeGuard Enterprise Clients can be regained with the following procedure:

  1. On the Recovery type page, select SafeGuard Enterprise Client (managed).
  2. Under Domain, select the required domain from the list.
  3. Under Computer enter or select the required computer name. There are several ways to do so:
    • To select a name, click [...]. Then click Find Now. A list of computers is displayed. Select the required computer and click OK. The computer name is displayed in the Recovery type window under Domain.

    • Type the short name of the computer directly into the field. When you click Next, the database is searched for this name. If it is found, the distinguished computer name is displayed.

    • Enter the computer name directly in distinguished name format, for example:

      CN=Desktop1,OU=Development,OU=Headquarter,DC=Utimaco,DC=edu

  4. Click Next.
  5. The Recovery Wizard displays the corresponding 24-digit recovery key.
  6. Provide this key to the user.

The user can enter the recovery key to get logged on to the Mac endpoint and reset the password.