Access to FileVault 2 encrypted SafeGuard Enterprise Clients can be regained with the following procedure:
To select a name, click [...]. Then click Find Now. A list of computers is displayed. Select the required computer and click OK. The computer name is displayed in the Recovery type window under Domain.
Type the short name of the computer directly into the field. When you click Next, the database is searched for this name. If it is found, the distinguished computer name is displayed.
Enter the computer name directly in distinguished name format, for example:
The user can enter the recovery key to get logged on to the Mac endpoint and reset the password.