Response for SafeGuard Enterprise Clients

  1. On the Recovery type page, select SafeGuard Enterprise Client (managed).
  2. Under Domain, select the required domain from the list.
  3. Under Computer enter or select the required computer name. There are several ways to do so:
    • To select a name, click [...]. Then click Find now. A list of computers is displayed. Select the required computer and click OK. The computer name is displayed on the Recovery type page.

    • Type the short name of the computer directly into the field. When you click Next, the database is searched for this name. If it is found, the distinguished computer name is displayed.

    • Enter the computer name directly in the distinguished name format, for example:

      CN=Desktop1,OU=Development,OU=Headquarter,DC=Sophos,DC=edu

  4. Click Next.
  5. Select the domain of the user.
  6. Enter the required user name. There are several possibilities to do so:
    • To select the user name click [...] in the User information section of the Logon recovery page. Then click Find now. A list of users is displayed. Select the required name and click OK. The user name is displayed on the Recovery type page.

    • Enter the name of the user directly. Make sure the name is spelled correctly.

  7. Click Next.

    A page is displayed where you can enter the challenge code.

  8. Enter the challenge code the user has passed on to you and click Next. The challenge code is verified. If the code has been entered incorrectly, Invalid challenge is displayed below the block containing the error.
  9. If the challenge code has been entered correctly, the recovery action requested by the SafeGuard Enterprise Client and the possible recovery actions on the client are displayed. The possible actions for response depend on the actions requested on the client side when calling the challenge. For example, if Crypto token requested is required on the client side, the available actions for response are Boot SGN client with user logon and Boot SGN client without user logon.
  10. Select the action the user needs to perform.
  11. If Boot SGN client with user logon has been selected, you can additionally select Show user password to have the password displayed on the target computer.
  12. Click Next.
  13. A response code is generated. Provide the response code to the user. A spelling aid is provided. You can also copy the response code to the clipboard.

The user can enter the response code on the endpoint and perform the authorized action.