|Recovery with Challenge/Response / Challenge/Response using Virtual Clients|
Prerequisite: Make sure that the boot sequence in the BIOS settings allows booting from CD.
The helpdesk may download the Windows PE recovery disk with the latest SafeGuard Enterprise filter drivers from the Sophos support site. For more information, see Sophos knowledgebase article 108805.
The contents of the encrypted drive are not visible in the file manager. Neither the file system, nor the capacity and used/free space are indicated in the properties of the encrypted drive.
Next import the Virtual Client into the Key Recovery Tool.