Boot the computer from the recovery disk

Prerequisite: Make sure that the boot sequence in the BIOS settings allows booting from CD.

  1. Obtain the SafeGuard Enterprise Windows PE disk from Sophos technical support.

    The helpdesk may download the Windows PE recovery disk with the latest SafeGuard Enterprise filter drivers from the Sophos support site. For more information, see Sophos knowledgebase article 108805.

  2. On the endpoint, insert the recovery disk and start the computer. The integrated file manager opens. At a glance, you can see the mounted volumes and drives.

    The contents of the encrypted drive are not visible in the file manager. Neither the file system, nor the capacity and used/free space are indicated in the properties of the encrypted drive.

  3. At the bottom of the file manager in the Quick Launch section, click the KeyRecovery icon to open the KeyRecovery Tool. The Key Recovery Tool displays the key ID of the encrypted drives.

  4. Find the key ID of the drives that you need to access. The key ID will be requested later on.

Next import the Virtual Client into the Key Recovery Tool.