Initiate the Challenge in the KeyRecovery Tool

  1. At the bottom of the Windows PE file manager in the Quick Launch section, click the KeyRecovery icon to open the KeyRecovery Tool. The KeyRecovery Tool displays the key ID of the encrypted drives.

    The tool is started displaying a list of all volumes and their corresponding encryption information (key ID).

  2. Select the volume you want to decrypt and click Import by C/R to generate the challenge code.

    As reference in the SafeGuard Enterprise Database the Virtual Client file is used and stated in the challenge. The challenge code is generated and displayed.

  3. Communicate the Virtual Client name and the challenge code to the help desk, for example by phone or text message. A spelling aid is provided.