|Recovery with Challenge/Response / Challenge/Response using Virtual Clients|
You must have selected the required Virtual Client in the SafeGuard Management Center Recovery Wizard and the recovery action Key requested.
For managed endpoints, select Recovery key for SafeGuard Enterprise Client managed. Click [...]. In Find Keys, you can either display the keys by key ID or by symbolic name. Click Find now, select the key and click OK.
For unmanaged endpoints, select Recovery key for Sophos SafeGuard Client standalone. Click [...] next to this option to browse for the respective file. For easier identification the recovery files carry the name of the computer: computername.GUID.xml. Select the file and click Open.
The requested key is transferred to the user environment within the response code.