Enter the response code in the KeyRecovery Tool

  1. In the KeyRecovery Tool on the endpoint, enter the response code the helpdesk has given to you.

    Within the response code the required key or password for the key file is transported.

  2. Click OK. The drive selected for Challenge/Response has been decrypted.

  3. To ensure that description has been successful, select the decrypted drive in the Windows PE file manager:

    The contents of the decrypted drive are now displayed in the file manager. The file system as well as the capacity and used/free space are now indicated in the properties of the decrypted drive.

Access to the data stored on this partition is recovered. As a result of the successful decryption you can read, write and copy data from or to the drive.