Enter the challenge code and generate the response code


You must have selected the required Virtual Client in the SafeGuard Management Center Recovery Wizard and the required recovery action.

  1. Enter the challenge code the user has passed on to you and click Next. The challenge code is verified.

    If the challenge code has been entered correctly, the response code is generated. If the code has been entered incorrectly, Invalid challenge is displayed below the block containing the error.

  2. Pass the response code on to the user. A spelling aid is provided. You can also copy the response code to the clipboard.

When you have selected Key requested as recovery action, the requested key is transferred to the user environment within the response code.

When you have selected Password for key file requested as recovery action, the password for the encrypted key file is transferred within the response code. The key file is then deleted.