Select required recovery action

  1. On the Virtual Client, Requested Action page, select one of the following options:
    • Select Key requested to recover a single key for accessing an encrypted volume on the computer.

      This option is available for unmanaged and managed endpoints.

    • Select Password for key file requested to recover multiple keys for accessing encrypted volumes on the computer. The keys are stored in one file which is encrypted with a random password stored in the database. The password is unique for each created key file. Within the response code the password is transferred to the target computer.

      This option is only available for managed endpoints.

  2. Click Next.