|Installation / Registering and configuring SafeGuard Enterprise Server|
A SafeGuard Enterprise protected endpoint is unable to connect to SafeGuard Enterprise Server when a Sophos firewall with default settings is installed on the endpoint. By default, the Sophos firewall blocks NetBIOS connections which are needed for resolving the SafeGuard Enterprise Server network name.
Unblock NetBIOS connections in the firewall.
Include the fully qualified name of the SafeGuard Enterprise Server in the server configuration package. For further information, see Register and configure SafeGuard Enterprise Server for a different computer.