Check connection

  1. On the computer with SafeGuard Enterprise Server installed, open Internet Information Services (IIS) Manager.
  2. In the tree structure, select the relevant server and click Sites > Default Web Site > SGNSRV.
  3. Right-click SGNSRV, select Manage Application and click Browse to open the Sophos SafeGuard Web Service page.
  4. On the Sophos SafeGuard Web Service page, a list of possible actions is displayed. On this list, click CheckConnection and then click Invoke.
The following output indicates a successful connection test:
<Dataroot><WebService>OK</WebService><DBAuth>OK</DBAuth>

If communication between the SafeGuard Enterprise client and server is not working properly, see Sophos knowledgebase article 109662.