Informing the end users

In many cases encryption is going to be new to the end users. We recommend that you tell your users about your encryption procedure and rules. Especially with synchronized encryption it is important that users know what to expect. For example: which applications are defined as In-Apps? Knowing this means that a user can immediately spot a missing key application and give feedback to the SafeGuard Enterprise security officer. They can then add that application to the list of In-Apps.

Recommended process:
  • Send an email to all users briefly explaining the implemented encryption rules and consequences. Ideally refer to an internal website that you can easily modify, for example when new In-Apps have been added.
  • Include a feedback email address in the mail.
  • If you have already rolled out SafeGuard Enterprise on all endpoints (for example in read-only mode), you can include a document that has been encrypted with the Synchronized Encryption key, and ask users to verify that they can read it. If not, you know there is a problem with the installation or communication between the endpoint and the SafeGuard Enterprise backend before you enable the encryption for everyone.