Reset a forgotten BitLocker PIN/password

If you cannot log on to your computer because you have forgotten your PIN, password, or USB key, you need a recovery key. To request a recovery key:

  1. Restart your computer and press the Esc key in the BitLocker logon screen.
  2. In the BitLocker recovery screen, find the Recovery key ID.
    The Recovery key ID is displayed for a short time. To display it again, you must restart the computer.
  3. Contact your administrator and give them the Recovery key ID.
    Your administrator needs to find the recovery key to your computer in the Sophos SafeGuard Management Center and give you the key.
  4. In the BitLocker recovery screen, enter the recovery key.
    You can now start your computer.
As soon as you are logged on to the system again, specify new BitLocker credentials. Depending on your operating system, a dialog for the credential reset is displayed. If this dialog does not appear automatically, right-click the Sophos SafeGuard icon in the taskbar, select Reset BitLocker credentials and follow the on-screen instructions.