Recover encrypted files

If a file is encrypted with a key that is not available in your keyring, you cannot open the file. This might be the case because you are not supposed to access this file according to company policy. However, in some cases, you may be allowed access to the file but you just happen not to have the required key. In this case, you need to find out which key was used and ask your security officer to assign the key to your keyring. Proceed as follows:

  1. Right-click the file and then click SafeGuard File Encryption > Show encryption state.
    The key used for encrypting this file is displayed.
  2. Contact your security officer and provide them with the key name.
  3. Ask your security officer to assign the key to your keyring.
  4. As soon as your security officer confirms that your user policy has been updated, right-click the Sophos SafeGuard system tray icon in the taskbar of your computer.
  5. Click Synchronize.
  6. Again, right-click the system tray icon and then click Status.
    A dialog displays the date when the last key was transferred to your computer. The current date is displayed under Last key received when your requested key has been added to your keyring.
You can now access the file.