Configure the web server with SSL/TLS

  1. Deploy Web Helpdesk to the intranet only.
    For security reasons, do not put Web Helpdesk on the internet.
  2. Establish an SSL/TLS connection.
    You can limit the availability of Web Helpdesk to defined users using the standard IIS configuration shipped with IIS. Make sure that you have SSL/TLS Security Certificate installed on the IIS server. Then all communications with Web Helpdesk will be carried out using SSL/TLS.
    The following general tasks must be carried out to set up the web server for SSL/TLS:
    1. Certificate Authority must be installed for issuing certificates used by SSL/TLS encryption.
    2. A certificate must be issued and the IIS server configured to use SSL/TLS and point to the certificate.
    3. The server name specified when configuring the SafeGuard Enterprise Server must be the same as the one specified in the SSL/TLS certificate. Otherwise client and server cannot communicate. For each SafeGuard Enterprise Server a separate certificate is needed.
    4. The worker processes for the application pool SGNWHD-Pool must not be increased to more than 1 (default). Otherwise authorization to Web Helpdesk will fail.
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