Upgrade SafeGuard Enterprise Server and Web Helpdesk
Starting with version 8.10 the Web Helpdesk is part of the SafeGuard Enterprise Server installation package. When you upgrade the SafeGuard Enterprise Server the Web Helpdesk is automatically updated.
Prerequisites
- SafeGuard Enterprise Server 8.0 or later must be installed. Older versions must first be upgraded to SafeGuard Enterprise Server 8.0.
- .NET Framework 4.5 and ASP.NET 4.5 (provided in the SafeGuard Enterprise product delivery) must be installed.
- Make sure that you have Windows administrator rights.
To upgrade SafeGuard Enterprise Server:
Install the latest version of the SafeGuard Enterprise Server installation
package using
SGNServer.msi.
As soon as all SafeGuard Enterprise components (Management Center, Server, Web Helpdesk) have been upgraded, you must restart the SafeGuard Enterprise Server.