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We'll soon remove the Password Safe feature from Intercept X for Mobile. To keep access to your passwords, we recommend that you export them from the app and then open the exported KDBX file in another password manager. Click or tap here to learn more.

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Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/esg/sixm-ios/help/en-us/index.html?contextId=send-log-files

Send log files

Only send log files to Sophos Support if requested to do so.

To send Intercept X log files to Sophos Support, do as follows:

  1. In Intercept X, tap Settings.
  2. Tap Send log files.
  3. Tap Mail.
  4. By default, the email will be sent to Sophos Support. If required, change the recipient's address.
  5. Tap Send.