The Show device page

On the Show device page, all relevant information for an individual device is displayed.

In the upper part of the page, you can see the most important device information at a glance.

In the lower part of the page, detailed device information is displayed on several tabs. The tabs and information shown depend on the device platform.

From the Show device page, you can directly switch to the Edit device page. To edit the device you are viewing, click Edit.


Shows essential device information like management type, management status, and compliance status.


Shows the profiles (including provisioning profiles) installed on the device.

The tab also contains commands to install profiles onto the device or to remove them.


iOS device profiles that only contain the following configurations don’t appear on the Profiles tab:

  • Roaming/Hotspot
  • Wallpaper

These configurations are not installed as a profile onto the device. They only set settings that the user may change at a later time.

Tip The search field of the table lets you search by profile IDs, even though the ID is not displayed in the table.


Shows the policies assigned to the device.

On this tab, the Assign policy button is available to assign a policy to the device.

Device properties

Shows device properties, for example, properties for model, model name, OS version. For Android devices, rooted smartphones are detected and the relevant property is shown. For iOS devices, jailbroken smartphones are detected and the relevant property is shown.

Custom properties

Shows custom device properties. These are the properties that you can create yourself. Custom device properties can, for example, be used in placeholders if no Active Directory connection is available. When you edit a device, you can also add user-specific information here.

Internal properties

Shows internal device properties, for example, ActiveSync traffic allowed, IMEI.

Compliance violations

This tab is only displayed for non-compliant devices. It shows the compliance violations of the device and the actions taken because of the violation.

For the configuration of these actions, see Create compliance policy.

Installed apps

Shows the software installed onto the device. Different information is displayed for each platform.

The Size column shows the disk space usage of an app itself. The Data column shows the additional disk space that an app uses for user data, configurations, and so on.

With the Install app button, you can install software onto the device. You can also remove apps from the device by clicking the Delete icon next to the relevant app.

  • For devices where Sophos Mobile only manages the Sophos container, apps outside the Sophos container are not listed. This includes apps that the user has installed from the Enterprise App Store.
  • For iOS, apps marked as Managed can be silently removed. See Managed apps for iOS
  • For Macs, apps from all user accounts are listed.
  • For Windows, you can only remove apps that have been installed by Sophos Mobile. If you try to remove an app installed by the user, the task fails.

System apps

Shows Android system apps on the device.

Note System apps cannot be removed from the device.

Knox apps

This tab shows the apps that the user has installed in the Samsung Knox container.

Knox system apps

This tab shows the system apps that are installed in the Samsung Knox container.

Scan results

This tab shows the results of the last Sophos Mobile Security scan performed on the device.

The tab is only available if the Sophos Mobile Security app is managed by Sophos Mobile. See Manage Sophos Mobile Security.


Shows the certificates in use on the device.

For Macs, device certificates are listed but user certificates are not.

Tip In the table, point to the Subject or Issuer value to display the certificate details.


This tab shows all unfinished and failed tasks for the device as well as the finished tasks of the last few days. You can also view these tasks, together with the tasks for all other devices, on the Task view page. See Monitor tasks.