Available Android task types

The following task types are available for Android task bundles:

Enroll

When the task is transferred to devices, an enrollment email is sent to the email address that is configured for each device. Users must perform the steps that are described in the email to enroll their device.

When the task is transferred to a device that is already enrolled, no enrollment email is sent.

Enroll Sophos container

When the task is transferred to devices, an enrollment email is sent to the email address that is configured for each device. Users must perform the steps that are described in the email to enroll their device.

When the task is transferred to a device that is already enrolled, no enrollment email is sent.

Install profile

Select a profile or policy from the list of available profiles and policies. For information on how to add profiles or policies to this list, see Profiles and policies.

When the task is transferred to devices, the profile is silently installed or the policy is silently assigned.

Uninstall Profile

Under Select source, select Profiles and then select a profile from the list.

In addition to the profiles that are available on the Sophos Mobile server, the list includes profiles that are in use on the managed devices.

You can also uninstall a profile that is not contained in the list. Select Identifier and then enter the identifier of the profile you want to uninstall from devices.

When the task is transferred to devices, the profile is silently uninstalled.

Note You cannot directly uninstall a Sophos container policy or a Mobile Security policy from devices. Instead, use the device action Unenroll Sophos container or Unenroll SMSec. This will also remove the related policies from the device.

Install app

Select an app from the list of all available apps. For information on how to add apps to this list, see Add app.

When the task is transferred to devices, users receive a notification on their devices that Sophos Mobile wants to install the app. Users can tap OK to start the process, or Not now to be notified again after a short period of time.

If users tap OK but then tap Cancel in the subsequent Android dialog, the task fails.

If the app is already installed on a device that receives the task, it is updated.

Install Android work app

This task type is available if you have configured Android enterprise for the customer.

Select an app from list of all available work apps. For information on how to add apps to this list, see Edit work app.

The installation task is sent to a Google service. Google then manages the installation of the app onto the device. On the Task view page, the task is displayed with state successful when it has been sent to Google.

Alternatively, you can install work apps from the Android work apps page. See Install work app.

For information on how to uninstall a work app from devices, see Uninstall work app.

Remove app

Under Select source, select Apps to select an app for removal from the list of available apps.

In addition to the apps that are available on the Sophos Mobile server, the list includes apps that are in use on the managed devices - with the exception of Android system apps and apps that have been pre-installed by the device manufacturer.

You can also remove an app that is not contained in the list. Select Identifier and then enter the package name of the app you want to remove from devices. If you select Knox container app, the app will be removed from the Samsung Knox container.

When the task is transferred to devices, users receive a notification on their devices that Sophos Mobile wants to remove the app. Users can tap OK to start the process, or Not now to be notified again after a short period of time.

If users tap OK but then tap Cancel in the subsequent Android dialog, the task fails.

If the app is not installed on a device that receives the task, no notification is displayed.

Send message

Enter a plain text to be displayed on the devices.

When the task is transferred to devices, the message text is displayed in a notification window. Users can display past messages on the Messages page of the Sophos Mobile Control app.

Unenroll

When the task is transferred to devices, they are unenrolled from Sophos Mobile. See Unenroll devices. Device users do not need to confirm the operation.

You can’t add an Unenroll task and a Wipe task to the same task bundle.

Wipe

When the task is transferred to devices, they are reset to their factory settings. Device users do not need to confirm the operation.
Important Use this task type with care. All data on the devices that receive the task is deleted without user confirmation.
Note When a Wipe task is transferred to a device enrolled with Sophos Mobile in Android Enterprise profile owner mode, only the work profile and all work apps are removed.

You can’t add an Unenroll task and a Wipe task to the same task bundle.

Knox container: lock

When the task is transferred to a Samsung device that supports Samsung Knox, the Knox container is locked.

Knox container: unlock

When the task is transferred to a Samsung device that supports Samsung Knox, the Knox container is unlocked.

Knox container: reset password

When the task is transferred to a Samsung device that supports Samsung Knox, the Knox container password is reset. Users must set a new password to unlock the Knox container.

Knox container: remove

When the task is transferred to a Samsung device that supports Samsung Knox, the Knox container (including any container-related configuration) is removed.

Trigger SMSec scan

When the task is transferred to devices, the Sophos Mobile Security app is silently triggered to perform a scan against malware and potentially unwanted apps (PUAs).

This task requires that Sophos Mobile Security is managed from Sophos Mobile, that is, a Mobile Security policy is assigned to the device. See Manage Sophos Mobile Security.

If Sophos Mobile Security is not managed by Sophos Mobile on a device that receives the task (that is, if a Mobile Security policy is not assigned to the device), the task remains in the state Will be retried.