Task states

The following table provides an overview of the task states shown on the Task view and on the Task archive pages.

Every state is associated with a color code that indicates the state category.

Color code




Task has been created.

Will be retried

Task will be retried later.


Task has been started.

In progress

Execution of the task is being prepared.

Task bundle in progress

Execution of the task bundle is being prepared.


SMC app was notified.

Commands sent

SMC app has received the package and/or the commands.

Result evaluation started

SMC app has answered and the evaluation of the result has been started.

Result incomplete

Result evaluation showed that not all commands’ results have been received by now.

Waiting for user interaction

There is a pending user action on the device.

Waiting for task completion

An installation task was sent to the device, but it may take some time to complete.

Device is locked

Task waits for the device to become unlocked (iOS only).


Package has been installed or the commands have been successfully executed.
Note For the initial provisioning of the Sophos Mobile Control app the task must finish with the state Installed.


The Sophos Mobile Control app has been installed successfully. The device is provisioned now.

Result evaluation failed

Result evaluation could not be executed.

Task partly failed

Not all commands of the task could be executed successfully.


Task will be restarted later.

Failed (retry queued)

Task has failed and will be retried later.

Task failed

Task has failed and no further retries are queued.

Completely failed

Task has failed, and it is not possible to retry it.

Not started

Task is part of a task bundle and was not processed yet.


Task is not supported by device. Task bundle execution continues with the next task.


The server has no information about the task status.

Color code



In progress