Available Self Service Portal actions

This section lists the Self Service Portal actions that are available for the individual platforms.

Action

Description

Platforms

Locate device

With this function users can locate devices if they are lost or stolen.

Android

iOS

Windows Mobile

Windows

Lock device

With this function users can lock their devices if they are lost or stolen.

Android

iOS

macOS

Windows Mobile

Reconfigure device

With this function users can reconfigure their devices if Sophos Mobile has been removed from the device, but the device is still enrolled.

Android

iOS

macOS

Windows Mobile

Windows

Show compliance violations

With this function users can view the compliance violations for their devices.

Android

iOS

macOS

Windows Mobile

Windows

Refresh data

With this function users can manually synchronize their devices with the Sophos Mobile server. This is useful, for example, if the device has been switched off for a long period of time and therefore has not been synchronized with the server. In this case, the device may be non-compliant and needs to be synchronized with the server to make it compliant again.
Note This function is not available for devices on which Sophos Mobile only manages the Sophos container.

Android

iOS

macOS

Windows Mobile

Windows

Reset password

With this function users can reset their lock screen password. For Android and iOS devices, a temporary password is displayed in the Self Service portal. The device can only be unlocked with this password. After unlocking their devices, users can set a new password. For iOS, the password is completely deleted. The user has to set a new password within 60 minutes.

Android

iOS

Windows Mobile

Wipe

With this function users can reset their enrolled devices to their factory settings if devices are lost or stolen. All data on the device is deleted.

Android

iOS

macOS

Windows Mobile

Windows

Wipe Android work profile

With this function users can remove the work profile from their devices. This also unenrolls the devices from Sophos Mobile.

Android

Unenroll device

With this function users can decommission devices that they no longer use. This is useful, for example, if the number of devices users can enroll in the Self Service Portal is limited or users get new devices.

Android

iOS

macOS

Windows Mobile

Windows

Delete unmanaged device

With this function users can delete decommissioned devices.

Android

iOS

macOS

Windows Mobile

Windows

Reset App Protection password

With this function users can reset their App Protection password on Android devices. The App Protection password protects defined apps and has to be entered each time users start these apps. The password will be deleted and they have to set a new one.

Android

Reset Sophos container password

With this function users can reset their Sophos container password. The Sophos container password has to be entered each time users start one of the container apps. The password will be deleted and they have to set a new one.

Android

iOS

Reconfigure the SMC app

With this function users can reconfigure an already installed Sophos Mobile Control app.

iOS

Windows Mobile

Managed Lost Mode

Users can turn Managed Lost Mode on or off.

iOS

Play Lost Mode sound

Users can play a sound on their device in Managed Lost Mode.

iOS