Remove work profile from device

Note This section does not apply to devices that are enrolled with Sophos Mobile in Android enterprise device owner mode. See Android enterprise

You can remove the work profile in Sophos Mobile Admin to delete corporate data from the device in case of lost or theft.

When you remove the work profile from the device, all work apps, including the Sophos Mobile Control app, are also removed. In Sophos Mobile Admin, the device is displayed with status Unenrolled.

  1. On the menu sidebar, under MANAGE, click Devices.
  2. Click the blue triangle next to the device from which you want to remove the work profile and then click Show.
  3. Click Actions > Wipe Android work profile.

A task to remove the work profile is created and transferred to the device. You can display the task status on the Task view page.

Note If the user has already removed the work profile manually, the task fails as the device cannot receive it anymore.
To re-create the work profile, the user must repeat the enrollment procedure in the Self Service Portal.