Create Self Service Portal users

This section only applies to internal user management, i.e. when you don’t use an LDAP directory for managing user accounts.

For information on how to configure user management for Sophos Mobile on Premise, see the Sophos Mobile super administrator guide.

For information on how to configure user management for Sophos Mobile as a Service, see Configure Self Service Portal user management.

To create a user account for the Self Service Portal:

  1. On the menu sidebar, under MANAGE, click Users.
    The Show users page is displayed.
  2. Click Create user.
    The Edit user page is displayed.
  3. Select the Send registration email check box.
  4. Enter the following information:
    1. User name
    2. First name
    3. Last name
    4. Email address
    5. Groups (optional)
    Note The User name field must only contain letters (Latin alphabet), digits, spaces and the characters \!._-#.
  5. Click Save.
The new Self Service Portal user is displayed on the Show users page. A registration email is sent to the new user.
If you click the blue triangle next to the required user, you can view the user details (Show), Edit or Delete the user.
Note If you click a user name, the Show user page is displayed. This page contains the Resend registration email button, which you can use to send the email again if the user did not receive or lost the initial email.