Configure Self Service Portal user management

Note For Sophos Mobile on Premise, user management for the Self Service Portal is configured by the super administrator when a customer is created. See the Sophos Mobile super administrator guide.
  1. On the menu sidebar, under SETTINGS, click Setup, and then click System setup.
    The System setup page is displayed.
  2. Go to the User setup tab. On this tab, select the data source for the Self Service Portal (SSP) users to be managed by Sophos Mobile:
    • Select None. No SSP, user-specific profiles, or LDAP administrators available. to turn off user management.
    • Select Internal directory to use internal user management for Self Service Portal users.
    • Select External LDAP directory to use external user management for Self Service Portal users.

      Click Configure external LDAP to specify the server details. See Configure external directory connection.

  3. Click Save.
    If you have selected Internal directory or External LDAP directory, the selected option and the option None. No SSP, user-specific profiles, or LDAP administrators available. are displayed on the User setup tab. If you want to change your selection afterward, select None. No SSP, user-specific profiles, or LDAP administrators available first to make all options available.
    Note The user management configuration cannot be changed as long as there are any devices linked to the directory. If you try to change the configuration while devices are still connected, an error message is displayed.