Wipe device

You can remotely wipe a device that is managed by Sophos Mobile. This resets the device to its factory settings.
  1. On the menu sidebar, under MANAGE, click Devices.
  2. On the Devices page, click the blue triangle next to the device that you want to wipe and then click Show.
  3. On the Show device page, click Actions > Wipe.
  4. For macOS: Set a 6-digit PIN that must be entered on the Mac to unlock it.

A task to wipe the device is created and transferred to the device.

For macOS: When the task is transferred to a Mac, it restarts and then begins wiping the disk. The user must enter the system lock PIN on the Mac to unlock it.

You can display the task status on the Task view page.

Note You can’t wipe the following devices:
  • Devices where Sophos Mobile only manages the Sophos container.
  • Devices enrolled with Sophos Mobile in Android enterprise profile owner mode.
  • Android Things or Windows IoT devices.
  • Macs you’ve locked remotely.
Tip In Sophos Mobile Admin, the macOS system lock PIN is displayed on the device page under Device properties > Unlock passcode and on the Task details page under Lock PIN.