Unenroll devices

You can unenroll devices that will no longer be used, for example, if a user gets a new device. This is useful, for example, if you have limited the number of devices a user can enroll in the Self Service Portal.

  1. On the menu sidebar, under MANAGE, click Devices.
  2. Select the desired device, click Actions and then click Unenroll.

    A message is displayed prompting you to confirm that you want to unenroll the device.

    Note It is possible to select several devices for unenrollment.
  3. Click Yes.
The device is unenrolled. This results in the following:
  • Android devices:
    • The Sophos Mobile Control device administrator is disabled.
    • The server login data and all other data received are removed.
    • The container apps (Sophos Secure Workspace and Sophos Secure Email) and the Sophos Mobile Security app are reset.
  • iOS devices:
    • All profiles are removed.
    • All managed apps are removed.
    • All certificates received through Mobile Device Management are removed.
    • The container apps (Sophos Secure Workspace and Sophos Secure Email) are reset.
  • Macs:
    • All policies are removed.
    • All certificates received through Mobile Device Management are removed.
Note For devices enrolled with Sophos Mobile in Android enterprise device owner mode, there is no dedicated unenroll action. To unenroll such a device, wipe it.