Unenroll device

Note This section does not apply to Android devices where Sophos Mobile only manages a work profile. To unenroll these devices, see Wipe Android work profile.

On the Self Service Portal, you can unenroll your device from Sophos Mobile. Do this if you no longer use your managed device, for example because you got a new one.

Important You cannot undo unenrolling the device.
  1. In the Self Service Portal, click My devices and then click the relevant device.
  2. Click Actions > Unenroll.

Your device is removed from device management. This has the following effects:

  • For Android devices:
    • The Sophos Mobile Control device administrator is disabled.
    • If installed, the Sophos Samsung Plugin device administrator is disabled.
    • All data is removed from the app, but the app remains on the device. If required, you have to uninstall the Sophos Mobile Control app manually.
    • The container apps (Sophos Secure Workspace and Sophos Secure Email) and the Sophos Mobile Security app are reset.
  • For Android devices, when the device is enrolled with Sophos Mobile Control in Android enterprise device owner mode:
    • The device is wiped.
  • For iPhones and iPads:
    • The MDM base profile and all further profiles and managed apps installed by Sophos Mobile are removed.
    • The Sophos Mobile Control app is uninstalled.
    • Restrictions imposed on the device are lifted.
    • All accounts configured by Sophos Mobile and associated data are removed. This includes your corporate email.
    • All apps received from Sophos Mobile (known as managed apps) are removed.
    • All certificates received from Sophos Mobile are removed.
    • The container apps (Sophos Secure Workspace and Sophos Secure Email) are reset.
  • For Macs:
    • The enrollment policy and other device and user policies installed by Sophos Mobile are removed.
    • Restrictions imposed on the device are lifted.
    • All accounts configured by Sophos Mobile and associated data are removed. This includes your corporate email.
    • All certificates received from Sophos Mobile are removed.
  • For Windows Phone and Windows Mobile devices:
    • The Sophos Mobile Control app and all policies are removed from the device.
    • The server login data and all other data received from the server are removed.
  • For Windows computers:
    • The Sophos Mobile device management (MDM) account on the device is removed.
    • The server login data and all other data received from the server are removed.