Reconfigure the Sophos Mobile Control app

Note This section only applies to iOS and Windows Mobile devices.

If the Sophos Mobile Control app has been accidentally uninstalled from your managed device, you need to do the following:

  • Reinstall the app.
  • Reconfigure the app to connect it to the Sophos Mobile server again.
Note This section does not apply if the Sophos Mobile device management (MDM) account on the device was also removed. In this case, you must reconfigure the device. See Reconfigure Sophos Mobile device management.

To reconfigure the Sophos Mobile Control app:

  1. In the Self Service Portal, click My devices and then click the relevant device.
  2. Click Actions > Reconfigure the SMC app.
    A page with detailed instructions is displayed.
  3. Use the Sophos Mobile Control app to scan the displayed QR code, or enter the displayed configuration details manually.
The Sophos Mobile Control app is reconnected to the Sophos Mobile server.