Reconfigure Sophos Mobile device management

If you manually deactivate Sophos Mobile device management on your device, without using the Self Service Portal or the Sophos Mobile Control app, the Self Service Portal still lists the device as managed. To manage the device, you must reconfigure it.

  1. In the Self Service Portal, click My devices and then click the relevant device.
  2. Click Actions > Reconfigure.
    A message box is displayed, warning you that the device will be unenrolled if it is managed.
The device is triggered to contact the Sophos Mobile server. Depending on how quickly the device responds, it may take some time before the reconfiguration starts.
Perform the enrollment process as described in Set up Sophos Mobile on your device. After the process has been completed, your device is enrolled with Sophos Mobile again.