Turn on Lost Mode

Note This section only applies to iOS devices.

You can put your iOS device into Lost Mode if it is lost or stolen.

In Lost Mode, the only actions available on the device are:
  • Dial a phone number you have configured.
  • Make an emergency call.
Important If you turn on Lost Mode in the Self Service Portal, you can’t turn it off in iCloud, and vice versa.

To turn on Lost Mode:

  1. In the Self Service Portal, click My devices and then click the relevant device.
  2. Click Actions > Turn on Lost Mode.
  3. Configure the following settings:
    OptionDescription

    Lock screen message

    Text that is displayed on the lock screen.

    Lock screen phone number

    A phone number that can be dialed from the lock screen.

    Footnote

    Footnote text that is displayed at the bottom of the lock screen.

    If you don’t configure a footnote, a standard note to contact an administrator is displayed.

  4. Confirm the action. Your device is immediately put into Lost Mode.

When your device is in Lost Mode, you can perform the following actions in the Self Service Portal:

  • To locate the device, use Locate.
  • To play a sound on the device, use Play Lost Mode sound.
  • To turn off Lost Mode, use Turn off Lost Mode.