The Show device page

On the Show device page, all relevant information for an individual device is displayed.

In the upper part of the page, you can see the most important device information at a glance.

In the lower part of the page, detailed device information is displayed on several tabs. The tabs and information shown depend on the device platform.

From the Show device page, you can directly switch to the Edit device page. To edit the device you are viewing, click Edit.

Status

Shows essential device information like management type, management status, and compliance status.

Policies

Shows the policies and provisioning profiles installed on the device.

The tab also contains commands to assign or remove policies.

Note iOS device policies that only contain the following configurations don’t appear on the Policies tab:
  • Roaming/Hotspot
  • Wallpaper

These configurations are not installed on the device. They set settings that the user can change later.

Tip The search field of the table lets you search by IDs, even though the ID is not displayed in the table.

Device properties

Shows device properties, for example, properties for model, model name, OS version, and if the device is rooted (Android) or jailbroken (iOS).

Custom properties

Shows custom device properties. These are the properties that you can create yourself. Custom device properties can, for example, be used in placeholders if no Active Directory connection is available. When you edit a device, you can also add user-specific information here.

Internal properties

Shows internal device properties, for example, ActiveSync traffic allowed, IMEI.

Compliance violations

This tab is only displayed for non-compliant devices. It shows the compliance violations of the device and the actions taken because of the violation.

Installed apps

Shows the software installed onto the device. Different information is displayed for each platform.

The Size column shows the disk space usage of an app itself. The Data column shows the additional disk space that an app uses for user data, configurations, and so on.

You can also install or uninstall apps on this tab.

Note
  • For devices where Sophos Mobile only manages the Sophos container, apps outside the Sophos container are not listed. This includes apps that the user has installed from the Enterprise App Store.
  • For iOS, apps marked as Managed can be silently uninstalled.
  • For Macs, apps from all user accounts are listed.
  • For Windows computers, you can only uninstall apps that have been installed by Sophos Mobile. If you try to uninstall an app installed by the user, the task fails.
  • You can disable the Installed apps tab.

System apps

Shows Android system apps on the device.

Note System apps cannot be removed from the device.

Knox apps

This tab shows the apps that the user has installed in the Samsung Knox container.

Knox system apps

This tab shows the system apps that are installed in the Samsung Knox container.

Scan results

This tab shows the results of the last scan Sophos Intercept X for Mobile has performed on the device.

The tab is only available if Sophos Intercept X for Mobile is managed by Sophos Mobile.

Certificates

Shows the certificates in use on the device.

For Macs, device certificates are listed but user certificates are not.

For Windows computers, certificates installed in the user store are listed but not those installed in the device store.

Tip In the table, point to the Subject or Issuer value to display the certificate details.

Tasks

This tab shows all unfinished and failed tasks for the device as well as the finished tasks of the last few days. You can also view these tasks, together with the tasks for all other devices, on the Task view page.