Task states

The following table provides an overview of the task states shown on the Task view and on the Task archive pages.

Every state is associated with a color code that indicates the state category.

Color code

State

Description

Task state Blue

Accepted

Task has been created.

Task state Blue

Will be retried

Task will be retried later.

Task state Yellow

Started

Task has been started.

Task state Yellow

In progress

Execution of the task is being prepared.

Task state Yellow

Task bundle in progress

Execution of the task bundle is being prepared.

Task state Yellow

Notified

The Sophos Mobile Control app was notified.

Task state Yellow

Commands sent

The Sophos Mobile Control app has received the package and/or the commands.

Task state Yellow

Result evaluation started

The Sophos Mobile Control app has answered and the evaluation of the result has been started.

Task state Yellow

Result incomplete

Result evaluation showed that not all commands’ results have been received by now.

Task state Yellow

Waiting for user interaction

There is a pending user action on the device.

Task state Yellow

Waiting for task completion

An installation task was sent to the device, but it may take some time to complete.

Task state Yellow

Device is locked

Task waits for the device to become unlocked (iOS).

Task state Green

Successful

Package has been installed or the commands have been successfully executed.
Note For the initial provisioning of the Sophos Mobile Control app the task must finish with the state Installed.

Task state Green

Installed

The Sophos Mobile Control app has been installed successfully. The device is provisioned now.

Task state Red

Result evaluation failed

Result evaluation could not be executed.

Task state Red

Task partly failed

Not all commands of the task could be executed successfully.

Task state Red

Delayed

Task will be restarted later.

Task state Red

Failed (retry queued)

Task has failed and will be retried later.

Task state Red

Task failed

Task has failed and no further retries are queued.

Task state Red

Completely failed

Task has failed, and it is not possible to retry it.

Task state Gray

Not started

Task is part of a task bundle and was not processed yet.

Task state Gray

Skipped

Task is skipped because it’s not supported by the device.

Task state Gray

Unknown

The server has no information about the task status.

Color code

Category

Task state Blue

Open

Task state Yellow

In progress

Task state Green

Success

Task state Red

Failure

Task state Gray

Other