Exchange account configuration (Android device policy)

With the Exchange account configuration you set up a connection to a Microsoft Exchange Server mail server.



Account name

The account name.

Exchange server

The Exchange server address.

If you use the Sophos Mobile EAS proxy, enter the URL of the EAS proxy server.


The domain for this account.


The user for this account.

If you enter the variable %_USERNAME_%, the server replaces it with the actual username.

Email address

The email address of the account.

If you enter the variable %_EMAILADDRESS_%, the server replaces it with the actual email address.


A sender name for this account.

If you enter the variable %_EMAILADDRESS_%, the server replaces it with the actual email address.


The password for this account.

If you leave this field empty, users must enter the password on their devices.

Synchronization period

The time period used for synchronizing emails.

Only the emails from within the specified period are synchronized to the inbox on the managed device.

Synchronization interval

The interval between email synchronization processes.


The connection to the Exchange server is secured by SSL or TLS (depending on what the server supports).

We recommend that you select this check box.

Default account

The account is used as the default email account.

Allow all certificates

Allow all certificates in transfer processes from the email server.

Client certificate

The client certificate for the connection to the Exchange server.

Allow forwarding emails

Allow forwarding of emails.

Allow use of HTML format

Allow the use of HTML format in emails.

Maximum attachment size in MB

The maximum size of a single email message.

Synchronize content types

The content types to be synchronized.

Note On devices with LG GATE, Samsung Knox, or Sony Enterprise API, the email app is configured automatically. On other Android devices, users receive a message to configure the email app. The configuration details are available in the Sophos Mobile Control app.
Note For Sony devices with Enterprise API level 6 or earlier, the Exchange account information must match the user assigned to the device.

On these devices, the Sophos Mobile Control app is not able to send the ActiveSync ID to the Sophos Mobile server. When the device contacts the EAS proxy for the first time, the ActiveSync ID that the email client sends is not known to Sophos Mobile. To verify the account details, the EAS proxy searches for a device with an unknown ActiveSync ID and an assigned user that matches the user information supplied by the email client. If such a device is found, the ActiveSync ID is assigned to that device and the email request is passed on to the Exchange server. Otherwise, the request is rejected.

For details, see Sophos knowledge base article 121360.