Lock device

You can remotely lock a device that is managed by Sophos Mobile. This activates the screen lock.

Restriction These instructions don’t apply to Chrome devices.
  1. On the menu sidebar, under MANAGE, click Devices.
  2. On the Devices page, click the blue triangle next to the device that you want to lock or unlock and then click Show.
  3. On the Show device page, click Actions > Lock.
  4. For macOS: Set a 6-digit PIN code that must be entered on the Mac to unlock it.
  5. For some device types, you can optionally enter a message that is displayed on the lock screen.

A task to activate the lock screen is created and transferred to the device.

  • For all platforms except for macOS: The user must enter the device password (or the PIN or pattern, if configured) to unlock the device.
  • For macOS: The Mac restarts. The user must enter the PIN code you set to unlock the device.
Note Even for devices where Sophos Mobile only manages the Android work profile, the Lock action locks the device, not just the work profile.
Note You can’t lock devices where Sophos Mobile only manages the Sophos container.
Note You can’t wipe a Mac that has been locked remotely.
Tip In Sophos Mobile Admin, the macOS system lock PIN is displayed on the device page under Device properties > Unlock passcode and on the Task details page under Lock PIN.