Create an administrator for the customer

  1. On the menu sidebar, under SETTINGS, click Setup > Administrators.
  2. On the Show administrators page, click Create administrator.
  3. On the Edit administrator page, configure the account details for the administrator.
    • When External LDAP directory is selected as the user directory for the customer, you can click Lookup user via LDAP to select an existing LDAP account.
    • When Internal directory or None is selected as user directory for the customer, enter the relevant data in the Login name, First name, Last name, Email address and Password fields.

    The password that you specify is a one-time password. At first login, the administrator will be prompted to change it.

  4. In the Role list, select the Administrator user role.
  5. Click Save to create the administrator account.
To proceed with the configuration of the customer, log out from Sophos Mobile Admin and log in again, using the credentials of the administrator that you just created (customer name, login name, one-time password).