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The Show device page

The Show device page lets you view all relevant information for a device.

The upper part of the page shows essential device information.

The lower part of the page shows detailed device information, distributed over several tabs.

To edit the device you are viewing, click Edit.

Status

This tab shows information like management type, management status, and compliance status.

Policies

This tab shows policies and provisioning profiles that are assigned to the device.

You can assign and unassign policies on this tab.

iOS device policies are not shown if they only contain the following configurations:

  • Roaming/Hotspot
  • Wallpaper

Tip

The table’s search field lets you search for IDs, although the table doesn’t show them.

Device properties

This tab shows device properties, such as model, model name, OS version, and if the device is rooted (Android) or jailbroken (iOS).

Custom properties

This tab shows custom device properties. These are the properties that you can create yourself.

When you edit a device, you can also add user-specific information here.

Internal properties

This tab shows properties reported by the device, like its International Mobile Equipment Identity (IMEI).

Compliance violations

For non-compliant devices, this tab shows compliance violation details.

Installed apps

This tab shows apps installed on the device.

The Size column shows the disk space usage of the app itself. The Data column shows additional disk space that the app uses for user data, configurations, and so on.

You can install and uninstall apps on this tab.

In the Sophos Mobile privacy settings, you can hide this tab to prevent administrators from viewing installed apps. See Configure privacy settings.

Note the following:

  • For devices where Sophos Mobile manages the Sophos container, you can only see apps that are installed in the container.

  • For Apple User Enrollment devices, you can’t see personal apps, that is, apps installed using the user’s personal Apple ID.

  • For iPhones and iPads, you can uninstall apps marked as Managed silently, that is, without user interaction.
  • For Macs, apps from all user accounts are listed.
  • For Windows computers, you can only uninstall apps that Sophos Mobile has installed.

System apps

For Android devices, this tab shows system apps.

You can’t uninstall these apps.

Knox apps

For Samsung devices, this tab shows apps that the user has installed in the Knox container.

Knox system apps

For Samsung devices, this tab shows system apps in the Knox container.

Scan results

For devices where Sophos Mobile manages Sophos Intercept X for Mobile, this tab shows the results of the last scan.

Certificates

This tab shows the certificates in use on the device.

For Macs, device certificates are listed, but user certificates are not.

For Windows computers, certificates installed in the user store are listed but not those installed in the device store.

Tip

In the table, point to the Subject or Issuer value to show the certificate details.

Tasks

This tab shows finished tasks of the last few days and all unfinished and failed tasks.

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