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Last update: 2022-04-14

Task status

The following table explains the task status shown on the Task view and Task archive pages.

Every status is associated with a color code that indicates the status category.

Color code Status Description
Task state Blue Accepted Task has been created.
Task state Blue Delayed The task can’t run because other tasks for the same device haven’t completed yet.

Sophos Mobile retries the task every five minutes. The task fails after five attempts, that is, after 25 minutes in total.

Task state Blue Will be retried Sophos Mobile can’t connect to a third-party server, for example a push notification or mail server.

Sophos Mobile retries the task every three minutes. The task fails after five attempts, that is, after 15 minutes in total.

Task state Yellow Started Task has been started.
Task state Yellow In progress Execution of the task is being prepared.
Task state Yellow Task bundle in progress Execution of the task bundle is being prepared.
Task state Yellow Notified The Sophos Mobile Control app was notified.

The task fails if the app doesn’t respond within 72 hours.

Task state Yellow Commands sent Sophos Mobile has sent the task to the Sophos Mobile Control app.

The task fails if the app doesn’t acknowledge receipt of the task within 15 minutes.

Task state Yellow Result evaluation started The Sophos Mobile Control app has received the task and processes it.

The task fails if the app doesn’t report success within 15 minutes.

Task state Yellow Result incomplete Result evaluation showed that not all commands’ results have been received by now.
Task state Yellow Waiting for user interaction There is a pending user action on the device.

The task fails if the user doesn’t react within 72 hours.

Task state Yellow Waiting for task completion An installation task was sent to the device, but it may take some time to complete.
Task state Yellow Device is locked Task waits for the device to become unlocked (iOS).

The task fails if the user doesn’t unlock the device within 72 hours.

Task state Green Successful Package has been installed or the commands have been successfully executed.

For the initial provisioning of the Sophos Mobile Control app the task must finish with status Installed.

Task state Green Installed The Sophos Mobile Control app has been installed successfully. The device is provisioned now.
Task state Red Result evaluation failed Result evaluation could not be executed.
Task state Red Task partly failed Not all commands of the task could be executed successfully.
Task state Red Failed (retry queued) Task has failed and will be retried later.
Task state Red Task failed Task has failed and no further retries are queued.
Task state Red Completely failed Task has failed, and it is not possible to retry it.
Task state Gray Not started Task is part of a task bundle and was not processed yet.
Task state Gray Skipped Task is skipped because it’s not supported by the device.
Task state Gray Unknown The server has no information about the task status.

Color codes

Color code Category
Task state Blue Open
Task state Yellow In progress
Task state Green Success
Task state Red Failure
Task state Gray Other
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