Skip to content
Last update: 2022-07-12

Configure portal access

If you’re a super administrator, you can configure settings that apply to all customers for Sophos Mobile Admin and Sophos Mobile Self Service Portal.

  1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the Web portals tab.
  2. Under Session timeouts, select timeout values from the Admin console and Self Service Portal lists.

    Sessions will be closed automatically when the user does not interact with the portal for the selected period of time.

  3. Under Admin console, you can select a default customer for the Sophos Mobile Admin sign-in page.

    Users can change the customer when they sign in.

  4. Under Self Service Portal, configure the appearance of the Sophos Mobile Self Service Portal sign-in page:

    1. Under Customer preselection, you can select a default customer.
    2. Clear Visible and editable to hide the customer field so that users can’t change the default customer.
    3. Clear Display password reset link on login page to hide the Forgot password? link.
    4. Clear Display link to admin console on login page to hide the Switch to Sophos Mobile Admin link.
  5. Under Allowed access list, in the input fields of the Admin console and Self Service Portal sections, enter IP addresses or subnets that are allowed to access the relevant portal. To enable access from any IP address or network, leave the fields empty.

    Repeat these steps for all IP addresses or subnets that you want to configure.

    1. Either enter an IP address or a subnet range in CIDR notation.

      For example, enter to specify the– address range.

    2. Click Add to add the IP address or subnet to the list.


    If you enter an incorrect address, you may block yourself from accessing Sophos Mobile Admin. However, you can always sign in from the computer on which the Sophos Mobile server is running. The URL for local access is:

  6. Click Save.

It may take up to 60 seconds for the changes to take effect.

Back to top