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Last update: 2022-04-14

Create an administrator for the new customer

  1. In the page header, click the current customer name to open the list of available customers, and then select the customer for whom you want to create an administrator account.
  2. On the menu sidebar, under SETTINGS, click Setup > Administrators.
  3. On the Show administrators page, click Create administrator.
  4. On the Edit administrator page, enter the account details for the administrator.

    • When External LDAP directory is selected as user directory for the customer, you can click Lookup user via LDAP to select an existing LDAP account.
    • When Internal directory or None is selected as user directory, enter the relevant data in the Login name, First name, Last name, and Email address fields.
  5. In the Role list, select the Administrator user role.

  6. In section Authentication, set the password for the new super administrator.

    • For a local account, enter a one-time password that the super administrator must change at first login.
    • For an LDAP account, you can either use the LDAP password for authentication, or enter a one-time password.
  7. Click Save to create the administrator account.

The new administrator is created.

Forward the credentials (login name, customer name and one-time password) to the relevant person.

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