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Last update: 2022-06-30

Synchronize device

In the Sophos Mobile Control app, you can manually synchronize your device with your organization’s Sophos Mobile server.

This is required, for example, in the following situations:

  • Your device has been switched off for a long period of time and therefore has not been synchronized with the server.

    In this case, your device is non-compliant and you may, for example, not be able to receive emails on your device. To make your device compliant again, you must synchronize it with the Sophos Mobile server.

  • Your device is non-compliant due to other reasons (for example, forbidden apps).

    After you’ve corrected the issue, you must synchronize your device with Sophos Mobile to update the compliance status.

To manually synchronize your device:

  1. Tap and drag the Sophos Mobile Control dashboard down.
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