This feature is not available for certain device types.
In Sophos Mobile Self Service Portal, you can manually synchronize your device with your organization’s Sophos Mobile server.
This is required, for example, in the following situations:
Your device has been switched off for a long period of time and therefore has not been synchronized with the server.
In this case, your device is non-compliant and you may, for example, not be able to receive emails. To make your device compliant again, you must synchronize it with the Sophos Mobile server.
Your device is non-compliant due to other reasons (for example, forbidden apps).
After you’ve corrected the issue, you must synchronize your device with Sophos Mobile to update the compliance status.
To manually synchronize your device:
- In Sophos Mobile Self Service Portal, click My devices and then click the relevant device.
- Click Actions > Refresh data.