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Last update: 2022-05-10

Turn on Lost Mode

Restriction

This section only applies to iPhones and iPads.

You can put your iPhone or iPad into Lost Mode if it is lost or stolen.

In Lost Mode, the only actions available on the device are:

  • Dial a phone number you have configured.
  • Make an emergency call.

Warning

If you turn on Lost Mode in Sophos Mobile Self Service Portal, you can’t turn it off in iCloud, and vice versa.

Turn on Lost Mode

To turn on Lost Mode, do as follows:

  1. In Sophos Mobile Self Service Portal, click My devices and then click the relevant device.
  2. Click Actions > Turn on Lost Mode.
  3. Configure the following settings:

    • Lock screen message: Text that is displayed on the lock screen.
    • Lock screen phone number: A phone number that can be dialed from the lock screen.
    • Footer: Footnote text that is displayed at the bottom of the lock screen.

      If you don’t configure a footnote, a standard note to contact an administrator is displayed.

  4. Confirm the action. Your device is immediately put into Lost Mode.

Lost Mode actions

When your device is in Lost Mode, you can perform the following actions in Sophos Mobile Self Service Portal:

  • To locate the device, use Locate.
  • To play a sound on the device, use Play Lost Mode sound.
  • To turn off Lost Mode, use Turn off Lost Mode.
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